Effective Date: October 16, 2025
Trusty Crew (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our mobile application (the “App”). By using the App, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
Account information (name, email, password).
Pet information (name, breed, age, health data).
Payment information for subscriptions (processed securely via our payment provider).
User content, including posts, messages, or other data you provide.
b. Information Collected Automatically
Device information (model, operating system, unique device identifiers).
Usage data (features used, time spent in the App, crash reports).
Analytics information (from third-party analytics providers like Google Firebase).
c. Information from Third Parties
Social login information if you choose to sign in via third-party services (e.g., Apple ID, Google).
Data shared with us through integrated third-party services (e.g., map providers).
2. How We Use Your Information
We use your information to:
Provide, operate, and improve the App and its features.
Manage your account and subscription.
Personalize content and experiences for you and your pets.
Communicate important updates, newsletters, or promotions (with your consent).
Detect and prevent fraud, abuse, or security issues.
Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share information in the following situations:
Service Providers: We may share data with trusted third parties who help operate the App (e.g., hosting, analytics, payment processing).
Legal Requirements: We may disclose information to comply with legal obligations or enforce our Terms of Service.
Business Transfers: If Trusty Crew is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
Aggregate or Anonymized Data: We may share anonymized usage data for research or business purposes.
4. Data Security
We take reasonable measures to protect your information, including encryption and secure storage practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. User Control & Choices
You have control over your information:
Account Updates: You can update or correct your account information.
Deleting Account: You may delete your account at any time, which will remove your personal data from our active systems (except as required by law or for legitimate business purposes).
Communications: You may opt-out of promotional emails or notifications.
6. Children’s Privacy
The App is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will delete it promptly.
7. Cookies and Similar Technologies
We may use cookies, SDKs, and similar technologies to improve your experience and understand usage patterns. You can manage or disable these technologies via your device settings, though this may affect App functionality.
8. Third-Party Services
The App may integrate with third-party services, such as payment providers, analytics, mapping tools, or social login providers. These third parties may collect and process information according to their own privacy policies. Trusty Crew is not responsible for the privacy practices of third parties.
9. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
10. International Users
If you access the App from outside the United States, your information may be transferred to, stored, and processed in the United States, where laws may differ from your local jurisdiction.
11. Your Rights
Depending on your location, you may have the right to:
Access and receive a copy of your personal data.
Correct or update your information.
Request deletion of your data.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at support@trustycrew.com
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. Material changes will be highlighted in the App. Continued use of the App after changes constitutes acceptance of the updated policy.
13. Links to Other Sites
The App may contain links to third-party websites or services. Trusty Crew is not responsible for the privacy practices of these third parties.
14. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at:
Trusty Crew
Email: hello@trustycrew.co
